All services offered by Support E Solutions are invoiced as per-incident charges. Support E Solutions will ensure a resolution else money back within a stipulated time of 30 days from date of service rendered. Date of service rendered is the date when customer first speaks with a technician for receiving support for the original incident. If incident reoccurs within the 30 days of initial service period and Support E Solutions is unable to completely fix the incident, then customer will receive a full refund. Customer may not receive a refund if there is another incident that is not of the same origin as the original incident within initial 30 day period.
Support E Solutions issues refund for all problems that turns to be out-of-scope, and problems that cannot be fixed over the phone or remote. If customer is not satisfied with the services, or if the issue was not resolved then customer can ask for a refund within 30 days time of when incident was brought to the attention of Support E Solutions. Support E Solutions offers 24*7 support and customers can call us anytime throughout the day to get the issue resolved. If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Support E Solutions doesnÂ´t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 1-800-536-0613, in advance to register your Refund Request within 30 days of purchase date." All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the Refund Request."